Troubleshooting help

[tiredinva]

I'm intermittently having issues where the GEM stops working (or perhaps it's dashbox). I get the error message
No recent packets logged for device

Restarting it gets things working again. I was hoping to get some advice on troubleshooting what's causing the failure.

If I click on live data from within dashbox it is showing packets (wattage).

[ben]

I'm intermittently having issues where the GEM stops working (or perhaps it's dashbox). I get the error message
No recent packets logged for device

Restarting it gets things working again. I was hoping to get some advice on troubleshooting what's causing the failure.

If I click on live data from within dashbox it is showing packets (wattage).

Make sure you're running the latest F/W on the DashBox (https://www.brultech.com/software).

In the GEM Setup Webpage, go to Status and attach an image of it. I'll make sure all the settings are fine there.

[tiredinva]

Your DashBox Version: 4.2.4c16
I updated it to V4.2.4c17c

Not sure if that was the firmware you were referring to (the link you had didn't work, even accounting for the typo it didn't lead to a page w/the firmware)

I have two GEMS and it's happened with both. They're both connected to dashbox through serial ports but also have ethernet cables.
They work for random lengths of time (days to many weeks) and then just stop until rebooted.
Attaching the status page for the one that froze up today below
For the second one getting a connection timed out error trying to access the site, will circle back with that one later

[ben]

I had a typo in the link, you have the latest up there however.

Are you able to access the setup page when they go down? Is there anything under Settings->System->Change Baudrates?

What brings it back up, rebooting the GEM or the DashBox?

Any extensions on the serial connections and what COM port is the serial connected to GEM-side?

[tiredinva]

There are no com port extensions

Rebooting the GEM brings it back up

I am able to access the GEM setup while it's down as well as see live data of the GEM (screenshots attached)

Also attaching screenshot of the baud page.

Just to reiterate both GEMs seem to go down intermittently and independently of one another.

[ben]

Update the DashBox to 4.2.4c17g: https://brultech.com/software/files/dow ... _4c17g.img

Are the STS cables connected to COM2 on the GEM-side?